Program of the VIII AutoTransTech Seminar
August 28, 2012
Moscow, Krasnopresnenskaya nab., 14, Expocentre Fairgrounds, Pavilion I, entrance D, 3rd floor, Conference Hall A
10.00-10.30 Registration of participants (at the entrance to the conference hall)
10.30-11.45 8HP (Bill Henney, Doctor of Technical Sciences)
11.50-13.10 “Real world problems, real world Fixes” (Frequently encountered problems, their solution)
- U660e shift concerns hot / molded piston failure;
- AW55-50SN valve body concerns;
- U140Ee ring / bore wears 2-3 up shift concerns;
- 01M front seal leaks harsh downshifts;
- 6T45 intro overview;
- 6L80E no third no reverse;
- 09g no up shift
(John Parmenter, Technical Director, Lead Specialist, Precission International)
13.15-14.15 Break
14.15-15.30 6T40 / 45/30/35 (Robert Ferguson, Technical Director ALTO)
15.30-17.10 NEW! Technique of communication with the client, conflict resolution. Master Class.
The psychology of loyalty or how to make your regular client permanent, patient and generous:
- what are the techniques for increasing loyalty
- what makes customer loyalty
- what is postpurchase dissonance and how to prevent negativity
- programs of discounts and bonuses - what they are and how they work
- what loyalty programs do car services use and what is worth trying
(Igor Niesov, Ph.D., Higher School of Economics, FSB Academy, IATCL Trainer)
17.15 Collective photographing
18.00 Organized departure to the Universitetskaya hotel, 8/29 Michurinsky prospekt, Moscow
20.00 Banquet at the Universitetskaya Hotel
August 29, 2012
Moscow, Michurinsky Prospekt, 8/29, Art. Universitet metro, Universitetskaya hotel, 1st floor
We remind you that the entrance to the conference room is strictly badges.
10.00-11.15 DSG 7-speed wet (Bill Henney, Doctor of Technical Sciences)
11.20-12.40 DSI (Bill Henney, Doctor of Technical Sciences)
12.45-13.30 The Golden Ten. Presentation of certificates.
13.30-14.30 Lunch
14.40-16.00 NEW! The unit is a resource for professionals. Discussion of questions. (Dmitry Markin)
